Reference

Legal Terms That Protect Your Account

We operate sahabet as a real platform with real responsibilities to you. This is where we explain how we handle your account security, protect your deposits made through…

Account security verified at loginPayment data encrypted end-to-endWithdrawal requests checked within 24 hours
Explore the Lobby Read FAQ
sahabet Legal Terms That Protect Your Account
REACH US ANYTIME

How to Contact Us About Legal or Account Issues

Live Chat Open your account and head to the support icon in the lobby.
Email Support Write to our legal team at support@sahabet.
Account Settings Log in to sahabet, go to Settings → Personal Info → Legal Requests.
YOUR DATA, YOUR CONTROL

Data Security, Retention and How We Keep You in Charge

Encryption & Security

Your password, deposit method and personal ID are encrypted using industry-standard SSL/TLS protocols the moment you enter them. We do not store full payment card numbers; payment tokens are held by our processors and regenerated per transaction.

What We Keep and Why

We retain your account data for the life of your account plus seven years after closure. Deposit and withdrawal records are kept for tax and anti-fraud purposes. Chat logs are kept for 24 months. Game history is visible in your account for 36 months; you can request earlier records via email.

Cookies & Tracking

We use cookies to keep you logged in, remember your language preference and detect unusual login attempts. You can disable non-essential cookies in your browser; sahabet will still function but some features may reset between sessions.

Account Access Rights

You can download a full copy of your account data — username, email, phone, deposit history, withdrawal requests, game rounds and support tickets — from your Settings page. Downloads are sent to your registered email within 24 hours.

Dispute Resolution

If you dispute a charge, withdrawal delay or account closure, contact us via live chat or email with the transaction ID and date. We investigate within 10 business days and respond with our findings. If you're unsatisfied, we provide guidance on escalation options.

Report a Security Issue

If you notice unauthorized login attempts, suspect your password has been compromised, or see unusual transactions, email [email protected] immediately with your username and describe what happened. We will reset your session and begin an investigation within 4 hours.

Legal & Account Rights — What You Need to Know

Yes. Your DANA, OVO, GoPay or QRIS deposit goes through encrypted channels and is verified by our payment partner before it reaches your account balance. We do not hold your payment method directly; we receive a token only. Your account balance is kept in a segregated wallet and is not commingled with our operating funds.

After you request a withdrawal, we verify your account and the amount within 24 hours. Once approved, the transfer to your DANA, OVO, GoPay or QRIS is processed in seconds. If your account is new or the amount is large, verification may take up to 48 hours for security.

Yes. Log in, go to Settings → Personal Info → Legal Requests, and click 'Download My Data'. You'll receive a file via email containing your account details, all deposit and withdrawal records, and game history for the last 36 months within 24 hours.

Go to the login page and click 'Forgot Password'. You'll receive a reset link on your registered email within 2 minutes. If you suspect unauthorized access, email [email protected] with your username; we'll freeze your account and begin an investigation immediately.

Contact our support team via live chat, email at [email protected] or through the Legal Requests tool in your account settings. Describe your dispute and the transaction or decision you're questioning. We will review it and respond with our decision and the reason within 10 business days.

No. We do not sell your data to third parties. We share your information only with payment processors (to process your DANA, OVO, GoPay or QRIS transaction), tax authorities (if required by law), and our fraud and security partners. We will never contact you asking for your password or full payment details via email or chat.

Account eligibility depends on local law where you reside. You must provide accurate personal details during registration. If we discover an account has been opened by someone who does not meet local eligibility requirements, we will close it and return your balance to your payment method.

Related Pages

sahabet Indonesia Register About Us sahabet Casino FAQ