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Our Terms Shape How Your Account Works

When you open an account with sahabet, these Terms and Conditions set the rules for deposits, withdrawals, gameplay and how we handle your information.

Account eligibility and age verificationDeposit and withdrawal rulesHow we protect your data and payments

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Your Rights and Our Obligations

sahabet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

sahabet operates under rules that depend on local law where you're playing from. We require all account holders to verify their identity before withdrawals can be processed. Your deposits via DANA, OVO, GoPay and QRIS are held separately from operational funds and treated as your property.

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We retain transaction records for seven years to comply with local financial regulations. If you dispute a transaction, contact our support team within 30 days—we'll review the details against our ledger and respond within five business days. Closure requests are honoured within 24 hours; any remaining
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balance is returned to your original payment method.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

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HOW WE PROTECT YOU

Security, Data and Accountability

Identity Verification

Before your first withdrawal, we verify your government-issued ID and proof of address to prevent fraud and meet local financial law. This process takes under four hours. Re-verification may be requested if we detect unusual account activity.

Data Retention

We keep your account data, transaction history and support messages for seven years as required by law. After account closure, personal data is deleted within 90 days unless legal holds apply. You can request a data export anytime.

Payment Security

DANA, OVO, GoPay and QRIS deposits arrive encrypted and are held in segregated accounts. Your wallet balance is never co-mingled with operational funds. We use industry-standard SSL certificates for all account pages.

Dispute Resolution

Disagree with a charge or withdrawal? Report it within 30 days via live chat or email. We cross-reference our records, contact the payment provider if needed, and respond with findings within five business days. No fees for valid disputes.

Account Access Rights

You can download your full transaction history, export account statements, and request copies of any Terms updates we've issued since you registered. Requests are processed within 48 hours.

Policy Changes

If we update these Terms, we notify you via your registered email at least 30 days before the change takes effect. Material changes that affect withdrawals or fees require your explicit acceptance to continue playing.

Common Terms and Conditions Questions

Account eligibility depends on local law where you register. We require age verification at signup and again before first withdrawal. If you're below the age of majority in your region, your account will be closed and funds returned to your deposit method.

Yes. Go to Account Settings → Contact Info to update your email, and Payment Methods to add or remove DANA, OVO, GoPay or QRIS wallets. Changes take effect immediately. If you're switching primary withdrawal methods, verify the new one with a test transaction first.

Withdrawals to DANA, OVO, GoPay and QRIS usually arrive within 5–15 minutes after approval. Bank transfers may take 1–3 business days depending on your bank. We process requests 24/7, but approval may take up to 24 hours if identity verification is pending.

When you request closure, your account is suspended immediately and any remaining balance is returned to your original deposit method within 24 hours. You can reopen an account after 30 days by registering with the same or different email. Previous account data will not transfer.

Alert our support team immediately via live chat or email at [email protected]. Provide your username and a brief description of the suspicious activity. We'll freeze your account, verify your identity, and help you regain access or investigate unauthorized transactions.

Deposits via DANA, OVO, GoPay and QRIS carry no fee from sahabet. Withdrawals are free. Your payment provider may charge their own fees; check your bank or wallet app terms. Account closure is free and incurs no penalties.

Visit your Account Settings and select Data Export, or email [email protected] with your request. We compile and send your full transaction history, account details and support messages as a downloadable file within 48 hours at no cost.

Our Terms Shape How Your Account Works

Get Help With Terms Questions

Security, Data and Accountability

Identity Verification

Data Retention

Payment Security

Dispute Resolution

Account Access Rights

Policy Changes

Common Terms and Conditions Questions

01 What's the minimum age to open an account with sahabet?

02 Can I change the email or payment method linked to my account?

03 How long do withdrawals take after I request them?

04 What happens if I close my account—can I reopen it later?

05 Who can I contact if I think my account has been compromised?

06 Are there any fees for deposits, withdrawals or account management?

07 How do I request my personal data or account history from sahabet?

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