Reference

How sahabet Handles Your Personal Information

When you open an account with us and fund it via DANA, OVO, GoPay or QRIS, we collect data to verify your identity, process your deposits and payouts…

Account verification requiredPayment data stays encryptedYou control your data access
sahabet How sahabet Handles Your Personal Information
CONTACT & CONTROL

Reach Our Privacy Team

Email Support Send privacy requests to [email protected]. We respond within 48 hours with confirmation of your…
Live Chat Open the chat widget on your account dashboard Monday–Friday 08:00–22:00 WIB to ask about…
Account Settings Log into your sahabet account, go to Settings > Privacy, and download your data…
SECURITY INSIDE

How We Protect and Use Your Data

Cookies & Tracking

We use cookies to remember your login, language preference and game history so you don't re-enter details on every visit. Analytics cookies track which game rooms get visited most to help us improve loading speed.

Data Retention

We keep your account data for five years after closure to comply with financial regulations. Payment records stay longer if required by law. You can request earlier deletion where local law permits.

Third-Party Sharing

We share minimal data with payment processors (DANA, OVO, GoPay, QRIS operators), fraud-detection services and tax authorities only. We never sell your information to marketers or brokers.

Encryption & Access

Your password is hashed, not stored. All deposits and withdrawal requests are transmitted over HTTPS. Only authorised sahabet staff access your account for support or compliance.

Device & Location

We log the device, browser and IP address used each time you log in so we can alert you to unusual activity. You can review all login locations in your account security page.

Your Rights

You have the right to see, update, download or delete your data; withdraw consent for cookies; and request we stop processing your information, where local law permits.

Privacy & Data Access — Your Questions Answered

Your account data is archived for five years to comply with financial law. Your name and deposit history remain on file but your login credentials are disabled. You can request permanent deletion by emailing [email protected] with your account ID and a copy of your ID document.

Yes. Log into your account, go to Settings > Privacy > Download My Data. A ZIP file with your profile, transaction history, device logs and communication records is emailed to you within 24 hours. You can also email [email protected] to request it.

Cookies remember your language, login session and game preferences so you don't enter them repeatedly. Performance cookies help us see which games load slowly in your region. You can disable non-essential cookies in your browser settings, though the site may not function fully.

No. When you deposit, your payment app opens directly on your phone or browser. We never store your full card or wallet details — only the transaction ID, amount and timestamp. Payment processors handle your payment credentials.

Only sahabet staff who handle your account or answer support queries can see your data. We share minimal information with payment processors, fraud-detection firms and tax authorities where required by law. We do not sell your data to marketing agencies or competitors.

Contact our live chat immediately (Monday–Friday 08:00–22:00 WIB) or email [email protected]. We'll freeze your account, review login history, and help you reset your password. Check your account security page anytime to see all device logins.

We follow data protection standards applicable in Indonesia and the regions where we operate. If you have concerns about your privacy rights, contact [email protected] or refer to our full policy at sahabet.top/privacy-policy/. Your rights depend on local law.